We promise to provide our customers with exceptional pet care in order to give them peace of mind when having to leave their pets. We accomplish this with our “Peace of Mind Pledge”.
Peace of Mind Pledge
Professionalism: At 2 Paws Up Inc we pride ourselves on the professional care each of our pet-care providers gives. Being professional means, we use employees and not independent contractors. We provide training and education and this translates into dependable, conscience, trustworthy, and caring pet sitters. Our customers know we will be on time and go above and beyond the standard of care. We are insured and bonded to protect our customers. We are members of National Association of Professional Pet Sitters, Women in the Pet Industry Network, as well as a local member of the Lilburn Business Administration.
Reasonable and Competitive Rates: We strive to keep our services reasonable and competitive. It is important to give our customers the choice of being able to leave their pet in a familiar environment and not having to upset their pet’s routine, or exposing them to health issues involved in boarding.
Custom-Made Services: Each of our customers is unique. As a member of our 2 Paws Up Inc family, you and your pets will benefit from our distinctive services. Explore and tailor your pets’ needs for the ultimate pet care experience. We treat your fur babies like we treat our own fur babies. We look forward to meeting you and your pet family at the meet and greet. We offer an estimate of all charges before the meet and greet based on the information we are given.
Superb Staff: All staff and pet sitters working for 2 Paws Up Inc are employees and not independent contractors. In order to become a member of 2 Paws Up Inc a candidate must demonstrate the four qualities mentioned under Professionalism: Dependable, Conscience, Trustworthy, and Caring. I look for individuals who work hard, are loyal, compassionate, and understand the meaning of customer service. I do not compromise on these traits. If a person is not up to the standards set by 2 Paws Up Inc they will not work for me. Read about our Professional Pet Sitters.
Excellent Safety Record: For the safety of the pets in our care, we do not offer pack walks. We provide one-on-one dog walks. With our team of professional pet sitters, if one is unavailable, there is a succession plan in place. We work as a team. Our keys are coded with a four or five digit number so if keys were lost or stolen only 2 Paws Up staff would be able to match the keys to the home.
Ongoing Educational Development: At 2 Paws Up Inc we provide our pet sitters with training and education. Our training includes our sitters having continual online training courses by FetchFind.com, and becoming Pet First Aid and CPR certified. We encourage pet sitters to educate themselves regarding all types of pets including yours. We all independently strive and continue to learn new information pertaining to pet health care.
Technology and Convenience: It is with up to date technology that we assign pet sitting appointments. The same technology allows us to see each appointment for the day, the week, or the month, so we can check and recheck that all pets are scheduled with their professional pet sitting agent. We have GPS track for the safety of your pets and our pet sitters. We know when they arrive and when they complete each home. This same technology allows us to keep our fees competitive. Customers are given a personal log-in to access their profiles, schedule pet care, update their password, and upload pictures as well as information about their pets. We publish a monthly newsletter and run awesome contests and promotions on Facebook, Twitter, and LinkedIn.
Unequaled Personal Service: Our customers are family. As a family, we treat each customer with respect and care. We understand that open communication is imperative. Our customers can reach us during office hours, and we monitor voice mail and email after hours. Our pet sitters will send you an electronic journal which will include pictures of your pets at each visit directly to your email. Feedback from our customers is vital and appreciated.
Deliver Personal Service with Outstanding Communication: Our customers, we believe, are an extension of our family. My vision is to serve the county as a resource on pet-related topics and to continue to serve you and your neighbors with high-quality pet-care. We are insured and bonded for protection. We offer flexible services, at affordable prices, with an outstanding reputation, and high-quality services to our valued customers. With a team of professional pet sitters, if one person is unavailable, there is a succession plan in place. We value and understand communication, thus, we provide daily notes, as well as a check-in service. You can always reach us during office hours, Monday through Friday 9:00 am to 5:00 pm. We monitor emails and text messages in the off hours in case of an emergency. We embrace the power of connection. We recognize that our customers and their furry family are the most valuable way to earn the business of new customers.
Follow-Up: To best service our customers it is vital that we obtain feedback, so we always follow-up to receive an assessment of your 2 Paws Up Inc experience. We highly encourage our customers to let us know what they loved about the process and what suggestions they may have.
I’ve spent a lifetime sharing my home and world with animals, from my first German Shepherd Dog, Hans, to our current four-legged members, Winston, Gigi, and Misi Beaucoup. and our two cats Charleston, and Buddy Elson.
In my experience a well-cared for and well-loved pet brings more than just companionship to a person and a household, I’ve seen that the bond can literally change the dynamics of relationships, inspire the community and lead the way for positive and peaceful change in the world. As Ghandi said, “The greatness of a nation and its moral progress can be judged by the way its animals are treated.” All of us at 2 Paws Up Pet Sitting make it our priority to provide your pets with as much love and attention as you would. Our purpose is to create a “Peace of Mind Pledge” for you and your pet. We are your “Professional Pet Friends”.
Barbie Klapp, Owner, MBA